Port and Customs
We will be a recognized model of excellence,
challenging traditional boundaries, seizing
opportunities, setting the standard to
become a renowned world leader in providing
innovative Customs services. Providing
world class services.
Our mission is to excel in serving
Dubai by delivering Customs services of
the highest and uncompromising quality
ARE COMMITTED to protect Dubais
revenue by going beyond and above assessing
and collecting duties and fees. We will
control, regulate and facilitate the movement
of commodities between Dubai and other
nations. We will seek new channel streams
of revenues depending on innovative and
creative service endeavours.
ARE COMMITTED to provide the highest quality
of services to our customers. We will
exceed our customers expectations
by providing friendly, courteous, knowledgeable
and prompt service in all areas of our
operations. Through system-wide continuous
improvement in the quality of everything
we do, we will strengthen our leadership
position. Innovation, technology and creativity
are essential catalysts for our competitive
ARE COMMITTED to emphasise the importance
of our employees by providing an environment
where people realise their full potential,
where they feel good about their work,
are challenged and well trained, and are
able to grow both professionally and personally,
thereby maximising their contributions.
We seek productivity through participation,
teamwork and accountability.
ARE COMMITTED to conduct our operations
based on international provisions implemented
by the world Customs and other international
trade communities. Our conduct accommodates
recommendations expressed by international
institutions which have regard to facilitating
legitimate trade. Integrity, competence,
and conformity with international standards
characterise our Customs system.
ARE COMMITTED to endeavour to be a good
citizen at all times by engaging in activities
that have a positive social and economic
impact on the communities in which we
work and the world at large.
is no longer a mere collector of duty
or inspector of cargo. Customs has assumed
new responsibilities that are more significant
from a traditional perspective. It has
expanded to include the facilitation of
trade while, at the same time, Customs
continues to play a vital role in preventing
the entry of goods detrimental to the
United Arab Emirates society. One of the
greatest challenges of Dubai Customs consists
in balancing the facilitation and the
need for control.
Function: Regulate the flow of trade
into the business sector.
Function: Collect revenue.
Function: Generate trade statistics
reports and analyses.
Function: Regulate imports and exports
into and out of Dubai.
Policy pursued in UAE and particularly
in Dubai has been responsible for elevating
Dubai to its present status of an international
trading centre. The role of Customs now
covers economic, social and statistical
areas. Simply stated, Dubai Customs plays
a pivotal role in border protection, trade
administration and revenue collection.
of Customs Duties
Customs is charged with assessing and
collecting duties imposed on imported
goods. Dubai levies a 4% duty on all imported
goods (50% on alcohol and 100% on Tobacco)
unless they are exempted.
of complete information on trade
Section collects and analyses information
on trade, import, import for re-export
and export. Trade and Customs statistics
are essential decision-making tools in
to develop trade policies and agreements;
ensure the financial wealth of a country
fund and resource government departments
of public health
This type of function is not related to
economic protection as much as it is to
controlling goods harmful or potentially
harmful to the individual or environment.
In fact, strict control is imposed on
foodstuffs, vaccines, medicines, drugs
and other similar goods. Dubai Customs
works in close relationship with Dubai
Municipality and Ministry of Health.
or restriction of goods
Dubai Customs is also the first line of
defense against the importation of harmful
goods that affect individual health, coherence
of the society and environment cleanliness.
of regulations to control the flow of
The economic role of Customs due to the
liberalized and transparent policy, has
raised Dubai to an international trade
hub which now handles 70% of UAE's non-oil
simple and easy customs procedures have
facilitated smooth movements of consignments
in and out of the country, affording international
trade remarkable incentives.
infrastructure combined with high level
transport and communications facilities
and the absence of sales taxes paved the
way for non-oil trade to grow.
of efficient import/export procedures
to trade community
The liberal economic policy regarding
customs operations brought about rapid
increase in the Emirates development and
policy regarding re-export is another
factor in the speedy development achieved
by the economy of Dubai. Traders could
import from low price sources and keep
the goods for a period of six months paying
only a deposit of 4% until they find the
most profitable market to re-export their
goods. The deposit is then refunded on
producing proof of export.
transshipment facility, that enables traders
to transit their shipments through Dubai
without any hassles, has also helped boost
international transactions, contributing
to rapid economic development.
of incentives to investment
One of the major objectives of trade administration
is to ensure that the trade and commerce
community receives the support and is
given the advantages intended by a wide
variety of trade policy, legislation or
all, the economic policy of keeping tariff
rates at low levels and the setting up
of free trade areas such as free zones
and duty-free areas has provided substantial
force to accelerating the pace of growth
of foreign trade as well as industrial
policy regarding the issue of industrial
licences to manufacturing industries exempting
them from customs duty, forms another
important contributing factor to the economic
role of customs in the development of
trade and commerce.